FAQ EN

Where can I buy my tickets?

Tickets are available online, at www.zoofest.com, or at the Monument-National box office, located at 1182, boulevard Saint-Laurent on show days 2 hours before show time. Payment methods accepted online are Visa and Mastercard. It is possible to make payment in cash or by direct payment at the Monument-National box office.

Monument-National Box Office

1182, boulevard Saint-Laurent

T: 514 871 2224

* Shows at the Monument National only. Tickets only.

Can I take 2 tickets for the same show in my reservation with my pass?

No. The pass is strictly personal, so you cannot buy more than one ticket for the same performance. If you wish to attend a show with another person, make sure that they also have their pass and reserve your own ticket in your reservation area.

When and how do I reserve my shows after I purchase my pass?

After purchasing your pass, you will receive a confirmation email containing all the information you need to access your client space. You must go to https://compte.zoofest.com and log in with your access information or create a new one if it is your first time. When you are connected to your space, you just have to click on the desired shows and follow the different steps. You will also receive a confirmation email for each of your reservations.

How can I change the shows included in my pass?

According to our policies, no exchanges are accepted. However, if you have made a mistake in selecting a show, or if two shows you have chosen conflict with each other, contact us immediately at billetterie@zoofest.com so that we can cancel your ticket. You can then proceed to make your selection again.

I can't reserve a show with my pass, but there are tickets available for sale, why can't I access them?

For each show, we have divided our inventory equally between one-way tickets and tickets available with passes. When the maximum inventory for passes is reached, it is no longer possible to reserve with your member code. You still have the option of purchasing one-way tickets if this happens. Some shows may have additional performances and will be available for new performances. First come, first served! The selection of shows with the pass extends to the entire Zoofest & OFF-JFL program, so there's a very wide choice available to you!

I can't buy my pass/tickets or reserve my shows due to a problem on the website, what should I do?

The problem may be related to the Internet browser you are using. Please try to visit our site with another browser or refresh your page. If the problem persists, please contact us either by email at billetterie@zoofest.com

Where and when can I pick up my pass?

No need to go anywhere, the pass is electronic! Make sure you have the barcode of your pass handy on your smartphone or print a copy before you come to the venue.

I would like to exchange or cancel a show reservation, what do I do?

According to our policies, no exchanges or refunds are accepted. For any request related to a change or cancellation of a ticket due to an error or a case of force majeure, please contact us with your order number in reference to billetterie@zoofest.com. Our team will get back to you with an answer within 3 business days.

Can I reserve a seat?

All shows in the Zoofest program are general admission. There are no assigned seats. It's first come, first served! It is best to plan your arrival a little in advance. The opening time of each show is indicated on each ticket. Latecomers may not be admitted.

What areas are wheelchair accessible?

All of our venues are accessible for people with reduced mobility, except for the Café Cleopatra and the Pub de l'Île-Noire. For shows at the Monument National and Théâtre Sainte-Catherine, please arrive 30 minutes before the show.

Why is the selection no longer unlimited as it was a few years ago?

We've received many requests to be able to book performances in advance to better organize your Zoofest experience. In addition, our entry-level pass, the Zooff, gives access to 2 shows in advance and 1 free show per day. The festival lasts an average of 18 days, giving you the opportunity to see up to 17 shows. Even our most fanatical festival goers don't see that many shows!

Are my included free tickets for each day of the festival transferable?

Tickets booked with the pass are exclusively usable by the pass holder. However, for the free daily tickets, it will be possible to release the selection in the event that the pass holder can no longer attend that show, to give other pass holders the chance to book.

How can I book my free shows every day of the festival?

During the festival, you will simply log into your member area on https://compte.zoofest.com with your account informations to access your free shows. Inventory is limited, however, so be sure to check back regularly to see what shows are available to you. A new selection will be posted every day of the festival, from 24 hours to 48 hours in advance depending on your pass type privileges.

I forgot my password to access my pass. What do I do now?

You must click on "Forgot your password?" on the home page of the customer area and follow the steps. If you have any questions, please contact us at billetterie@zoofest.com. Please note that during the summer months, the speed of returns may be affected.

Are there any rooms that are not accessible to people under 18 years old?

The Pub de l’Île-noire, Comedy Works, and Cleopatra Café are all closed to people under 18.

I didn't receive my electronic tickets after I made my reservation, what should I do?

If you have not received your electronic tickets following a purchase, first check that they are not in your "junk mail" or filtered in the "promos" section of your email box. If you still can't find them, contact the box office at billetterie@zoofest.com; the team in place will be able to resolve the situation.

If you have booked your shows and have not received a confirmation email, first check to see if they are in your "junk mail" or filtered in the "promos" section of your email box. Otherwise, you can always go to your member area and check the status of your reservations. If a green check mark indicates "reserved", the reservation has been made. Please note that in the case of included tickets, your pass code is the ticket, so it is normal to not receive a different ticket for the reservation. In the confirmation email, you will find the barcode of your pass, which you can present at the entrance of the hall.